Every Horse Gelatin order is backed by a 30-day money-back guarantee, counted from the date of purchase and subject to the vendor's refund policy terms.
Send an email to support@shippingcaps.com with your order number and a brief description of the reason for your request. Refunds are typically processed within 3 to 5 business days after approval.
Refunds are handled by the product vendor according to its refund policy terms. Customer support will confirm eligibility and next steps when you submit your request.
If your refund request requires returning the product, ship it to:
19655 E 35th Dr #100
Aurora, CO 80011
United States
Contact support before shipping any return so your request can be matched to your order.
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